How to Cancel or Change Your Subscription
If you need to cancel or change your RaceControl subscription, this is m...
How to Change Your Name
You can change your in-game display name once every 3 months using the i...
Can I upgrade my Subscription?
The short answer is, YES!Via the 'Manage Subscription' area in your Subs...
Why can't I manage my subscription or unsubscribe?
Occasionally the 3rd party tool we use has a cache issue and when you "m...
Why are there numbers after my name?
The numbers after your name are because someone else in the game shares ...
My subscription payment method failed, what happens next?
Our payment provider, Chargebee, will automatically retry your payment u...
I have a RaceControl Pro Subscription and I don't have access to all the features or content I am entitled to, what should I do?
Please submit a ticket with our support team and we will get back to you...
My account in-game says my email is unverified, what should I do?
Check your email account to find an email from us with a link to verify....
How can I update my in-game name or email address?
You can change your in-game display name from the Profile page inside Le...
I have been banned from RaceControl what can I do and can I get a refund for my subscription?
Please see our article on why you may have been banned for a full explan...
Is it possible to gift someone else a subscription?
Unfortunately, that's not something we support at this time.
Do I need to create or link a SimGrid account to use RaceControl.GG or Hosted Servers
No, it's completely optional. It is only mandatory when you use thesimgr...
I haven’t received a One Time Password (OTP), what should I do?
Please check your Junk Email folders first as the majority of users find...
How do I delete my RaceControl account?
Please submit a Data Subject Access Request