How can we help? How can we help?

How can we help?

How can we help? How can we help?
FAQ FAQ FAQ Questions about RaceControl? Find the answers from our team here.
User Guides User Guides User Guides Looking how to make the most of your RaceControl account? Look no further.
Submit an Issue Submit an Issue Submit an Issue Experiencing an issue with your hosting or subscription? Let our team know.

FAQs

General

How can I get support for Le Mans Ultimate?
How can I get support for rFactor 2?
Do I need a RaceControl subscription to enjoy online gameplay on rFactor 2 or Le Mans Ultimate?
Do I need a RaceControl account to play rFactor 2 or Le Mans Ultimate offline?
Do I need a subscription to access DLC content?
How can I change currency and which currencies are supported?
See all 8 articles

Account Management

My subscription payment method failed, what happens next?
I have a RaceControl Pro Subscription and I don't have access to all the features or content I am entitled to, what should I do?
My account in-game says my email is unverified, what should I do?
How can I update my in-game name or email address?
I have been banned from RaceControl what can I do and can I get a refund for my subscription?
Is it possible to gift someone else a subscription?
See all 9 articles

Hosted Servers

What are lobby codes for Hosted Servers?
What are hosted servers?
Do I need a subscription to create a hosted server on Le Mans Ultimate?
Why is the minimum purchase 500 credits for server hosting on Le Mans Ultimate?
Do I need a subscription to use private or hosted servers on Le Mans Ultimate or rFactor 2
What are the prices for hosting a Le Mans Ultimate server?
See all 17 articles

Online Championships

Why are Online Championships only available to subscribers?
Are all Online Championships open to all subscribers?
Who can access Online Championships?
How does the matchmaking work in Online Championships?
How many Online Championships can I join?
What Online Championships are available?
See all 10 articles
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User Guides

Hosted Servers

How to start a Hosted Server on Le Mans Ultimate
How to send server commands (Penalties/Disqualify/Next Session)

Account Management

How to change your RaceControl subscription tier or billing cycle
How to cancel a RaceControl subscription
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