How can I get support for Le Mans Ultimate?
For help with Le Mans Ultimate game issues - crashes, controls, on-track...
How can I get support for rFactor 2?
You can access the rFactor 2 FAQs and Patch Notes here
There is communit...
Livery Assignment Error: 'Oh no! There was a problem assigning this livery'
If you see the message "Oh no! There was a problem assigning this livery...
Safety Rating and Driver Rating Explained
Le Mans Ultimate uses two separate rating systems to track your performa...
Connection Issues
Can't Connect to a Server or Session
Check your internet connection. A w...
Hardware Setup and New PC Migration
RaceControl handles your online account, subscriptions, and race managem...
Which Subscription Do I Need?
RaceControl has three account tiers. Here's what each one includes to he...
Why have I been banned?
Important! Bans cannot be appealed, do not contact us about your banThis...
Do I need a RaceControl subscription to enjoy online gameplay on rFactor 2 or Le Mans Ultimate?
No. RaceControl Lite is the default account level offered free of charge...
Do I need a RaceControl account to play rFactor 2 or Le Mans Ultimate offline?
No, both games can be enjoyed as single player experiences without havin...
Do I need a subscription to access DLC content?
No — DLC is available either to purchase directly on the Steam Store (wh...
How can I change currency and which currencies are supported?
When making payment through our payment portal (Chargebee) you can selec...
How can I report another player online in Le Mans Ultimate?
We all hope that our fellow online racers play fairly and with respect w...
What is your refund policy?
You can access the refund policy at www.racecontrol.gg/refund_policy
Ge...